Shipping and return policies for Cold Busted
- Shipping Info
Orders are currently taking 5-7 business days to be processed. Any orders shipped from the US to Overseas may take 4-12+ Weeks to Arrive. Orders shipped from the UK to Rest of World may take up to 12+ Weeks to Arrive. Media Mail may take 30+ days to deliver.
Inventory and orders are shipped from two locations based on stock and your address. All orders are fulfilled by Whiplash, our fulfillment partner. They store, pack, and ship our releases directly to you.
For more information see:
"Ordering Direct from Bandcamp" on our FAQ here:
Please make sure your Name & Address is listed in English Only as required by our Fulfillment Center. If not it will be cancelled.
Orders are not split into multiple packages due to the high costs of shipping. Please keep this in mind when purchasing pre-order items as you may want to place multiple orders to get specific releases faster. If your order contains more than one item the order will NOT ship until ALL items are in stock.
Orders shipped outside of the United States may be subject to VAT, import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Cold Busted has no control over these charges, nor can Cold Busted predict what they may be.
Whiplash, our fulfillment center, must clearly list the value of each item on the outside of the package. Any inquiries asking to change these values will be ignored.
No refunds are provided if your package is returned for refusing to pay these import duty taxes.
Any requests for packages to be marked as gifts and or lower in value are ignored. Packages are insured when sent overseas and must be listed at full value
- Return Policy
Vinyl, Compact Discs, and Cassette Tapes
Please note all vinyl, compact disc, and cassette tape orders are final, returns are not accepted.
Damages & Replacements:
- If there appears to be damage to your vinyl, compact disc, or cassette tape that affects playback, please contact us here: coldbusted.help immediately within 30 days from the date of delivery. This might include warping of the record, scratches on vinyl or cd, etc. If your item is unplayable, we will do everything we can to replace it, if possible.
- If there appears to be damage to the product’s packaging, such as seam splits on the jackets, bent or dinged corners, print defects, cracked jewel cases, etc., we do not replace items for these types of damages. We do everything in our power to make sure your items arrive to you safely, but we cannot control damages that might occur during shipment.
- Almost all of our releases are limited editions, so unfortunately we are unable to replace everything.
- Newer records are packed between the Sleeve and the Insert, inside the Polywrap, to avoid Seam Splits. The Insert may arrive with creases. This is intentional and no refunds/returns will be provided.
- If a return is not authorized or fails to meet Cold Busted's Return Policy conditions, Cold Busted reserves the right to charge a restocking fee of $3.00 USD for the first item and $1.00 USD for each additional item. Shipping charges are non-refundable and customer will be responsible for all additional shipping charges if returned by courier.
T-shirts may be exchanged for a different size or if defective for the same size within 14 days after date of delivery. Please contact us here: coldbusted.help immediately.